POLICIES & FREQUENTLY ASKED QUESTIONS
Cash Paying Guests
Personal checks are not accepted.
Check-In / Check-Out
2:00 p.m. late check-out MAY be available for an additional fee; after 2:00 p.m., the full nightly rate applies.
Cancelations, Shortened Stays, and Refunds
There will be a charge of one night’s stay plus tax for guests departing prior to their departure date and after 10:00 AM. This policy also applies to canceled reservations due to medical emergency, inclement weather, or canceled travel 48 hours or less prior to arrival. Documentation may be required.
We offer a 24-hour grace period on reservations made more than 2 days in advance.
Travel insurance, such as Travel Guard from AIG, is recommended to protect against unforeseen issues related to health, luggage, travel and cancelations.
Good Night’s Rest Policy
No outdoor conversations or music will be permitted at any property after 10 PM nightly. Prior to 10 PM, outdoor conversations and music should be kept to a reasonable level and should not disturb neighbors or other guests.
Shipping and Handling
Key Source Properties
ATTN: Guest Name
743 E Broadway #224
Louisville, KY. 40202
Your source for short term rental management and consulting.