0Answers to frequently asked questions and company policies for guests of Key Source Properties

Age Policy

Guests must be 21 years of age to rent accommodation. Guests 17 years of age and younger are considered children.

 

Cash Paying Guests

A credit card is required to reserve accommodations. Guests wishing to pay for their stay with cash are required to pay the published damage deposit prior to check-in. We accept cash via: Venmo, Paypal, and CASH app. Damage deposits will be refunded in the same manner paid once the accommodations have been cleaned and inspected. 

Personal checks are not accepted.

 

Check-In / Check-Out

Check-in: 3:00 p.m./Check-out: 10:00 a.m.

2:00 p.m. late check-out MAY be available for an additional fee; after 2:00 p.m., the full nightly rate applies.

 

Cancelations, Shortened Stays, and Refunds 

Cancelation terms are listed in the property contract or vacation rental platform through which the reservation was made. No refunds will be given for stays during a special event. A list of special events can be found here. 

There will be a charge of one night’s stay plus tax for guests departing prior to their departure date and after 12:00 PM. This policy also applies to canceled reservations due to medical emergency, inclement weather, or canceled travel 48 hours or less prior to arrival. Documentation may be required. 

We offer a 24-hour grace period on reservations made more than 2 days in advance.

Travel insurance, such as Travel Guard from AIG, is recommended to protect against unforeseen issues related to health, luggage, travel and cancelations. 

 

Cleaning Fees 

Our published cleaning fees for each property are for routine property cleanings. The condition in which a property is left will sometimes warrant the collection of additional charges. In the event we need to collect these charges, we will communicate this to you through e-mail with the address on file. The best way to avoid additional cleaning charges is to follow check out instructions and ensure the property is left in good overall condition. 

 

Damaged/Missing Items

Should damage occur to the property during your stay please contact us immediately to discuss. If damage is found after checkout we reserve the right to collect funds for repairs or replacement.  The same applies to missing items. 

 

Good Night’s Rest Policy

To ensure the comfort and enjoyment of our guests and neighbors, Key Source Properties enforces a Good Night’s Rest Policy in all accommodations. Only registered guests are permitted to enter any accommodations after 10:30 p.m. A registered guest is someone traveling with and under the responsibility of the registered party. If a disturbance is reported by another guest or neighbor, all guests may be asked to leave immediately and without a refund.

Please keep outdoor noise to a minimum after dusk.

 
Pet Policy

Key Source Properties has both pet-friendly and non-friendly accommodations. Please check the property description for details. For those that are pet-friendly, guests must have a valid credit card on their reservation or paid damage deposit. There are no weight limits. A non-refundable cleaning fee of $50 will be charged per reservation.  One pet is allowed per reservation. If a guest plans to have two or more pets in the room, he or she must contact us directly to discuss. Only dogs are allowed. In the event a dog begins to bark or is the cause of guest or neighbor complaint, the guest will be asked to remove the pet. The pet must be placed in a carrier when Key Source Properties’ Associates enter the accommodations. The guest will be required to sign a document accepting complete financial responsibility for any damage caused by the pet. Registered service animals are exempt from the pet policy – there is no weight limit or pet fee.

 

Returns

Items left in accommodations can be packaged and returned to guests. Key Source Properties is not responsible for the condition in which returned items arrive. All outgoing items are packaged and handled by The UPS Store. Charges will include: packaging materials, shipping costs, and a $10 handling fee. Payment can be made by Paypal, CASH app, Venmo, or Credit Card (via Stripe).

 

Shipping and Handling

Key Source Properties is pleased to receive packages on behalf of registered guests. Please provide us with a tracking number for packages and mail to: 

Key Source Properties
ATTN: Guest Name
743 E Broadway #224
Louisville, KY. 40202

 

Smoking Policy

All Key Source Properties’ accommodations are smoke-free environments. A $250 smoking fee will be applied to guests smoking inside. Smoking is permitted outside. Please ensure smoke does not enter through opened doors or windows, and please dispose of butts in a proper receptacle. Damage caused by cigarette ashes or fires caused by unextinguished butts will require funds be used from the damage deposit to repair.  

 

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